Frequently
Asked Questions

Explore Common Queries in Our FAQs Section.

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Services

Scheduling

Patient Portal

Locations

Billing

Services

Please check your insurance benefits to verify coverage before scheduling below.

Can I eat after my procedures?

Yes! After you are awake, you may eat and drink after your procedure.

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How do I get my procedural results?

Your gastroenterologist or team member will discuss the initial findings from the procedure with you before you leave. Your procedure report will be available in your patient portal by the end of the day. Pathology results from tissue samples taken during your procedure typically return in about 1-2 weeks.

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How do I prepare for my colonoscopy?

All of our bowel preparation instructions can be found here. To ensure a successful bowel preparation, please make sure to follow the instructions provided by MDHN.

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How long will my GI procedure take?

On the day of your procedure, we expect you to be with us for approximately 2-3 hours. During this time, you will be checked in by our anesthesia team, have the procedure(s) completed in 30-60 minutes, and recover from the sedation.

What can I expect after I have a GI procedure?

After your procedure, you will be taken to the recovery area to be monitored while the effects of sedation wear off. Recovery time may take 30-45 minutes depending on your response to the sedation. You may feel groggy from the sedation and will need someone to drive you home. Additionally, on the day of your procedure, you should not return to work, drive, or operate machinery or heavy equipment for the remainder of the day. To learn more about the post-procedural process, click here/link

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What does a gastroenterologist do?

A gastroenterologist is a specialist with expertise in the diagnosis and treatment of a wide range of conditions affecting the organs of the gastrointestinal (GI) tract such as the esophagus, stomach, colon, liver, pancreas, and the gallbladder. To learn more, click here

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What is a colonoscopy?

A colonoscopy is an endoscopic procedure that allows your gastroenterologist to visualize the inside of the colon and rectum. During the procedure, a long, thin, and flexible tube with a camera on the end is, called a colonoscope, is inserted into the rectum. The colonoscope is advanced through the entire colon and possibly a short distance into the small intestine (terminal ileum). If abnormal tissue or polyps are detected, biopsies or removal of abnormal growths can be performed. To learn more click here.

What is an upper endoscopy (EGD)?

An upper endoscopy, also called an upper GI scope or EGD, is an endoscopic procedure that allows your gastroenterologist to visualize the upper portion of your digestive tract including your esophagus, stomach, and first portion of your small intestines. Biopsies or tissue samples may be performed. To learn more click here.

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When can I return to work after my procedure?

Most patients can return to work the next day. If needed, a letter can be provided after your appointment.

When should I see a gastroenterologist?

You should see a digestive health specialist if you have persistent digestive symptoms such as abdominal pain, bloating, heartburn, changes in bowel habits, or if you have a family history of gastrointestinal diseases.

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Who do I contact if I have a question about anesthesia?

You can contact Mobile Anesthesia at 773-355-5300

Why do I need colorectal cancer screening?

In the United States, colorectal cancer is the second most common cause of cancer-related deaths. A screening colonoscopy is the only test available where polyps (abnormal growths) can be identified and removed, reducing your risk of developing colon cancer. Screening colonoscopies are a crucial tool in preventing colorectal cancer as well as detecting it at an early stage when it is easiest to treat. To learn more click here/link.

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Scheduling

Please check your insurance benefits to verify coverage before scheduling below.

Do I need a referral?

No, unless your insurance plan requires a referral from your primary care physician (PCP) to see a specialist. If your insurance plan does require a referral, please contact your PCP office to obtain the referral prior to your appointment.

Do you offer virtual visits?

Yes. Click here to book an appointment now. You have the option to schedule an in-office or virtual appointment.

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How do I schedule an appointment?

Book an appointment online here! Alternatively, you may email us at help@mdhngi.com or call us at 312-767-3244.

How should I prepare for my first appointment

Prior to your visit, please be sure to create a patient portal account. You can upload any relevant medical records directly into your patient portal or you may fax them to us at 708-795-9598. On the day of your appointment, please bring a photo ID, insurance card, and a complete list of your medications including the dosage. We also encourage you to create a list of questions you would like to ask the provider during your visit with us.

Will my gastroenterologist communicate with my primary care provider (PCP)?

Yes, the results and recommendations from your visit and/or your GI procedure will be communicated to your primary care doctor. Just make sure to let us know the name and address of your primary care provider.

Patient Portal

Please check your insurance benefits to verify coverage before scheduling below.

How do I access the patient portal?

You can access the patient portal here. If you have difficulty accessing your portal, please see our help sheet here

Is there a mobile app for the patient portal?

There is no mobile app for our patient portal account at this time. You may log into the patient portal account on your smartphone through a web-browser but please note the patient portal is best utilized while on a computer or laptop device.

What if I’m still having difficulty with the patient portal?

Send us an email at help@mdhngi.com and our team will try their best to answer your questions.

What is a patient portal?

The Patient Portal is a secure and convenient online platform that allows you to access your health information and engage with your Midwest Digestive Health and Nutrition team. The patient portal allows you to access your medical records, review lab results, schedule appointments, request prescription refills, communicate with a provider, and pay your bills.

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What should I do if I get an error message saying “Account found with this email address”?

If you are completing self registration through the website and receive an error message saying “Account found with this email address”, you should click the green sign in button and then “forgot password” to set your password.

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Locations

Please check your insurance benefits to verify coverage before scheduling below.

Are you affiliated with any hospital systems?

We are affiliated with St. Alexius Medical Center in Hoffman Estates and Uchicago Medicine AdventHealth Hinsdale Hospital in Hinsdale

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What are the office hours?

Office hours are Monday through Friday 8 AM to 4 PM

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Where are you located?

Our offices are located in Des Plaines and Hinsdale, Illinois. View our exact locations by clicking here.

Where can I park?

There are spacious parking lots in front of our buildings where you can park for free.

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Billing

Please check your insurance benefits to verify coverage before scheduling below.

How can I pay my bill?

You can pay your bill through your patient portal (hyperlink to portal)

What if I have questions about my bill or insurance?

Send us an email at help@mdhngi.com and our billing team will try their best to answer your questions.

What insurances do you accept?

We are currently in a network with a wide variety of insurance plans including Blue Cross Blue Shield, Aetna, Medicare, Cigna, and Humana. See a full list of our in-network insurance plans here (hyperlink to scheduling page).

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Virtual Visits